About Fays Marina
Discover the Fays Difference.
Ownership should mean the two best days of a boater's life are Saturday and Sunday!
Location, location, location...
WHERE SHOULD YOUR BOAT DEALER BE LOCATED...? (HINT, ON-WATER!) By being located conveniently on-water, FAYS can offer On-Water Orientation, duplicate unusual runnability problems, check for leakage, check electronics, and far more. Why select a highway 'Big-Box' Store or dryland dealer ever again?
EASY TO FIND WITH 13 ACRES OF ROOM... FAYS is conveniently located 50 miles east of Chicago, just off the INDIANA TOLL ROAD and nearby I-94. Our region of Lakes is between the Chicago Metro, Northwest Indiana Metro & South Bend Metro regions. We are readily accessible from the Southwest corner of Michigan.
Fays protects our customers weekends with Unique Services...
"BEST PRICE GUARANTEE+PLUS"... FAYS reviews our pricing against our competitors to make sure we offer amazing values. Bring us your "Big-Box" store or competitors quotes and we promise to not only meet that written quote but we'll upgrade grade it (+PLUS) with something you'll find meanful for your family. Our assurance that we want to be your marine dealer from start to end and for years to follow.
WE BELIEVE YOUR NEW BOAT SHOULD NEVER BREAK... First we take steps to prevent that from happening. FAYS starts by water-testing each new boat twice - once before your delivery and again at delivery. What if 'Fate' strikes and your new boat breaks down?... FAYS customers always come first, ahead of all folks who bought elsewhere. Our goal is to protect our customers weekends & holidays - How?... By testing before delivery, by quality parts, by factory-training, by certified processes, by pro-active maintenance recommendations, by customer follow-up 7 days after the delivery. FAYS purchasers are entitled to "PRIORITY WARRANTY", "FAST-TRACK SERVICE TURNAROUND" scheduling, "24/7 SUPPORT", as well as our "RIGHT NOW" UPGRADE, "72-HOUR MAINTENANCE GUARANTEE", and "365 GUARANTEE", and "DRIVE-THRU WINTERZATION".
"PRIORITY WARRANTY"... Some dealers take 2-3 weeks on warranty. Not FAYS... FAYS guarantees warranty service begins within 0-72 hours of your arrival. How?... We practice "Priority Warranty" which places Fay's Warranty Customers at the head of the line. Why?... simply because we believe new boats should not break and we do not want you to miss a single weekend of boating. We guarantee your boat will be repaired ahead of folks who did not buy from FAYS. This means more time on the water with friends and family!
"FAST-TRACK SERVICE TURNAROUND"... We start with technicians who are factory-trained and certified because they are simply more proficient than backyard wrenches. Add state-of-the-art technical equipment in our 7+4 Service Bays. Then SuperCharge the schedule - because FAYS purchasers advance ahead in scheduling over customers who purchased elsewhere. Buy from FAYS and be rewarded with the region's fastest service turnaround for your intelligent buying decision.
"RIGHT NOW" SERVICE... You are leaving on vacation and your boat just quit - what do you do? FAYS offers "RIGHT NOW" Service upgrade for those whose vacations plans end without immediate service
"72-HOUR MAINTENANCE GUARANTEE"... FAYS protects our purchasers' weekends by guaranteeing boats and engines needing only regular maintenance (ex. - waterpump-tuneups-winterize), won't wait, but will be ready within 72 hours so you don't miss another weekend!
"365 REPAIR GUARANTEE"... Mercury backs FAYS parts with a one-year warranty and FAYS adds our one-year labor guarantee that our repairs are done right the first time or you do not pay to do the work again.
11 STATE-OF-THE-ART SERVICE BAYS... with both On-Water and Dynamometer testing to ensure we fix it right the first time. Over $100,000 new OEM parts in stock, not 'generic' parts.
SERVICE IS PART OF YOUR BUYING EXPERIENCE... Three Certified technicians on staff with 89 years combined experience, who have received factory training at Mercury/MerCruiser/SportJet, Bayliner/USMarine, Tracker Marine, Lowe Boats, Yamaha, Johnson/Evinrude, & Volvo with special tools that allow quicker diagnostics and technology. Technicians who are efficient, that sell you ONLY what you need, not what you think you need.
STATE-OF-THE-ART COMMUNICATIONS... when your product comes in for service, count on your FAYS Service Advisor to run an electronic "Update Bulletins" in ADP Lightspeed Marine Evolution Software, o see if there are any recalls or manufacturer updates that apply. Our Service Advisor will check your past four-years service history to proactively recommend preventative maintenance. Additionally, FAYS on-line DMS computer network is able to file warranty claims & photos on-line for quicker response.
At FAYS you can say "I know the owner"...
"I KNOW THE OWNER" is a powerful statement... Knowing a restaurant owner means you can expect a personalized dining experience. Why purchase a boat without knowing the Owner? Unlike "Big Box Store" employees who must account to corporate policy, why limit your summers? FAYS owners are always present to live up to their personal guarantee. To FAYS owners, "Policy" means do what puts the customer's needs first because without our customers there is no reason for us.
At FAYS our patrons get a better value because we buy our brands by way of volume pricIng and pass our savings along. Our 42-year philosophy remains ‘Be open when boaters boat - protect your customer's weekends, provide everything our customer needs to enjoy the water, and deliver the finest ownership experience beyond what they expect’ – the ‘WOW’ factor – so the two best days of FAYS boaters’ lives remain Saturday and Sunday!
In support of our promise, FAYS has the best-trained people & best-equipped facilities in Indiana - Certified! And over 235 combined years experience for professional solutions. Our Service Reputation is legendary. We display 35,000 sq ft indoor boat displays with large inventories of parts, and our accessory department specializes in family fun and fishing. We offer only America's Best Selling boats - boat-builders who understand what boaters want, & back what they build. We are THE LEADER in customer satisfaction, and strive to provide our customers with exceptional service before, & after their purchase. Here is how we deliver the finest Boat Ownership Experience in the region…
Family-values are the heart of Boating...
WE UNDERSTAND THE BOATING LIFESTYLE... Boating is more than a purchase, it is a 'Lifestyle' that brings friends and family together. As boaters ourselves, we understand many things compete for our time and family. Boating brings everyone together in fun and relaxation. FAYS enhanced ownership experience helps you continue to "Live the Dream" carefree.
THREE GENERATIONS OF ENHANCED CUSTOMER CARE... Our customers become an extension of our family. We are a three-generation family-owned business, ensuring our own family-values of enhanced customer care permeate our staff and fuel our customers' needs now and for the future.
NEARLY 35 YEARS SELLING FUN... In Business since 1972, growing from a small repair-only shop to over 13 acres of Full Service Marine Dealer and Marina, centrally located between two metro markets, on the Water . . . where you need your boat dealer to be. Each family member has 'learned the ropes' from the keel up and we are 'dipped in the bilge' boaters ourselves. Saltwater, freshwater, Great Lakes, small lakes, utilities, runabouts, cruisers - we know the depths of the depths of the boating lifestyle.
You want a boat, not an float...
AMERICA's FAVORITE BRANDS DELIVER... Great all-round performance is the #1 determinant of a boater's satisfaction. We only represent America's favorite boat brands which enhance their value with superb planing, stability, durability, ride, comfort, ample storage, ease of operation, simple maintenance, residual value. Boating should be simple, convenient - not complicated. Boaters' two best days should be Saturday and Sunday.
Everything you need to get on the water...
TURN-KEY DELIVERY... Let's keep it simple and cost-effective. FAYS can handle it all. Our closing services include tax, title, tag & registration for Indiana. We provide 30-day temporary tags for out-of-state customers.
FLEXIBLE TERMS... Our finance dept. can customize a payment plan that fits your family's budget.
FINANCING HELP... We can help the credit-challenged individual...
TRADES WELCOME... We welcome your trade and handle all the paperwork, including your payoff. We happily will open ABOS Blue Books so you can see current package values. For some customers, rather than take the Indiana Sales Tax Exemption on their trade, they chose to have FAYS broker their existing boat, then use the balance to move into their new boat seamlessly.
Our Promise –
THE VALUE OF 235 YEARS MARINE EXPERIENCE... You learn something valuable with time. Like tiny stitches that hold a beautiful garment together, FAYS experience makes a difference both now and later throughout your ownership. Our staff has combined 235 years experience into the finest Boat Ownership Experience in the region, for you, our customer.
OUR PEOPLE MAKE THE DIFFERENCE... FAYS first looks for people with the right attitude and positive energy who have that inborn helpful aptitude. Then we support them with liberal doses of knowledge and training to produce experience and skill. FAYS seek and train the most knowledgeable, courteous sales and support people in the region.
WE CALL EVERY CUSTOMER WITHIN 7 DAYS – WHY…? By calling every customer 7 days after their sale or service, we gain something extremely valuable – it is your opinion – and your opinion is the one that matters. Ownership is about how you, our customer, see each sale or service - and each call lets FAYS see your experience through your eyes to meet or exceed your expectations . FAYS is repeated winner of manufacturers CSI awards (customer satisfaction index) benchmarking our +35 year history of listening to our customers.
PURSUIT OF EXCELLENCE... Of Mercury's 6,200 outboard dealers and 4,000 MerCruiser dealers, only a few qualify to become 'PREMIER'. FAYS, for three decades now, is the region’s only recipient of all three of Mercury Marine's most prestigious programs including "Platinum", "MercuryCare" and "Premier" as well as Boat & Motor Dealer Magazine’s 'Dealer of the Year'. Ask other dealers if they back their support with "MERCURY PREMIER" which means: Highest CSi - Certified Techs - Certified Shop - Certified Parts and Tools - Certified Training - Additional Service Support & Hours. FAYS pride in 'Service Excellence' translates to our customers receiving among the nation's finest and proficient marine service available.
BENEFITS OF CERTIFIED MARINE DEALERSHIP... FAYS is enrolled in the on-going Brunswick Boat Group & NMMA Certified Marine Dealership program. Why? …it allows our staff to see themselves through our customers' as well as the industry's experts eyes. Why that? - to ensure our staff prepares your purchase – your boat delivery – your after-sale ownership support to meet and exceed your expectations. This on-going dealership commitment keeps FAYS fresh and in touch with our customers as well as always accountable to our promise to delivery the finest ownership experience in the region. FAYS certification assures our customers we have committed to help them 'Live their Dream' with family and friends in the boating lifesty
CONVENIENT CHOICES START TO END… In times past, boat maintenance was a chore. Boats have changed in the past decade. But today’s limited personal time still suggests you seek a FULL SERVICE ON-WATER DEALER who can support one-stop services, handling from 'A to Z' and everything in between – often with a phone call or convenient drop-off. Our advisors tailor all you need into a convenient tri-annual program – Storage? Shrink-wrap? Repairs? Drive-thru winterization? Pickup and drop-off? Detailing? Wetslip? – FAYS offers the individual services boat owners seek to support ‘Living their Dream’ of the boating lifestyle. We are home of the Region’s Best Boat Storage Program, convenient and affordable.
EXTRAS TO ENHANCE YOUR PURCHASE - Fays Marina offers for our new boat package customers, many extra services: FAYS Best Price Guarnatee PLUS | FAYS SHOW REWARDS | FAYS FREE 2-Hour On-Water Professional Orientation
Don, Rosie, Ed, & Christy
Fay's Marina, Inc.